Your Cart


Refund and Returns Policy


1CON IT EOOD (LLC) is a Limited Liability Company which has its head offices at Sofia, Bulgaria, 103 James Boucher Blvd., VAT Number BG204426992 and is Managed Security Service Provider and Cloud Hoster selling services and products to customers through its e-commerce herein afterwards called as “store“, that belongs to ”1CON IT”. The terms of use are governed by European law and the laws of International Trade. Any dispute shall be settled under the jurisdiction of the courts of Sofia, Bulgaria. If any of these provisions is held to be unenforceable or excessive, the remaining terms of use of this page and conditions of privacy remain in full force.

1CON IT provide the ability to purchase services and products through this website subject to the following terms and conditions. 1CON IT reserves the right to revise these terms, conditions, and the services from time to time as 1CON IT sees fit, without any notice. Users who violate these terms and conditions will have their access cancelled and may be permanently banned from using the “store” or any services provided by 1CON IT. Users should check these terms and conditions periodically. By using the “store” after we post changes to these terms and conditions, you agree to accept those changes, whether or not you have actually reviewed them.

You may request a Full Refund or Cancellation of your service / product / automatic subscription renewal purchase from 1CON IT Services for any reason during the refund period applicable to your product type or service as below.


In the EU you have the right to return any purchases made online from our marketplace, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.

The 14-day cooling off period does not apply in case:

  1. services or products made to order or clearly personalized (tailor made)
  2. goods are unsealed from the box, broken or damaged products
  3. online digital content, if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the procedure
  4. in case you picked up the goods in person from our Headquarters

The cooling off period expires 14 days after the day you received your services or products. If the cooling off period expires on a non-working day, your deadline is extended till the next working day.

You will have to fill in and submit the form for 14 Days Refund Request

Worldwide Services

Remote Technical Services,
from our experts, Worldwide

International Warranty

Offered in the country of usage, you
feel safe for any ICT purchase from us

100% Secure Checkout

PayPal, MasterCard/Visa and many
other payment gateways to come